Privacy Policy

At Wine Tours R Us, we take your privacy seriously and apply strict standards to the collection, use, and protection of your personal data.

What Information We Collect

We may collect personal information including, but not limited to:

• Full name

• Contact details (email, phone number, address)

• Booking and travel information

• Payment and billing details

• Emergency contact information

• Relevant health or accessibility details (if voluntarily provided)

What Information We Hold

We securely retain personal information that is reasonably necessary to provide our services, including:

• Your booking and payment history

• Contact and communication records

• Emergency and accessibility information where provided

• Any correspondence related to complaints, feedback, or special requirements

Use and Disclosure of Personal Information

We do not sell, rent, or share your personal information with any marketing companies or unrelated third parties.

We may disclose your personal information in the following circumstances:

• When specifically authorised by you

• To any regulatory bodies or government agencies, where required

• As required by law or court order

• To suppliers or contractors (e.g. drivers, vehicle providers) where reasonably necessary to deliver the services you have booked

• We may use or disclose personal information for the following purposes:

• To fulfil your booking and deliver transport or tour services

• To comply with legal or regulatory obligations

• To obtain necessary advice or assistance in the case of an emergency or incident

• For credit checks or legal enforcement, if required

Access and Corrections

You have the right to access and request correction of any personal information we hold about you. Requests can be made by contacting us directly, and we will respond in line with our obligations under privacy laws.

Complaints Handling

If you have a complaint or concern regarding our services, your booking experience, or how your personal information is managed, we encourage you to contact us.

Please email us at:

accounts@winetoursrus.com.au

We aim to acknowledge all complaints promptly and provide a response within a reasonable timeframe.